Approximately 20% of Fleet One accounts receive their cards in less than 7 days. The remaining accounts receive their cards in 7-10 days. Cards can also be delivered overnight at your request and expense. Most delays are caused by slow responses from credit references.

If you order cards before Noon CST, they will be mailed, regular mail, that day. Other forms of shipping are available at the the customer's expense. Orders after Noon will be mailed the next business day.

Fleet One Local services businesses with vehicles in classes 1-6, including cars, vans and small trucks. Fleet One Over The Road services businesses with vehicles in classes 7 and 8, including semi tractor-trailers and refers. 

PlusCheks are a secure check service. Fleet One PlusCheks work like cash, and can be used anywhere checks are accepted. They are perfect when funds are needed, but cards aren't accepted. PlusCheks aren't live until you activate them, and can only be used for the exact amount you authorize.

The charge is $1.75 per $500.00 increment of the PlusChek on a Fleet One Over The Road account.

Fleet One offers a variety of services to meet your business' needs. Please visit the page below that suits your business.

• Local Fleet - If you use cars, vans or small trucks to run your business. 
• Over The Road Fleet - If you run over the road class 7 or 8 trucks in your business.
• Local Merchant - If you have a convenience store or maintenance shop.
• Over The Road Merchant - If you have a truck stop, travel plaza, or maintenance shop.

Yes. Our Factoring program is designed exclusively for the transportation industry. It quickly delivers the funds you need to manage your fleet.

Yes. We offer permits at competitive rates with dedicated customer care associates. Order the permits you need online at www.FleetOnePermits.com or call 800.359.7587 ext. 405.

Typically a permit can be provided within the same day with an early morning CST request. However, permits are issued at the discretion of each state, so times cannot be guaranteed.

Any Interlink® or Plus® network location.

To learn about Fleet One, please visit our About Us page.

We never close.  We are open 24/7/365.

Fleet One's customer care is available 24 hours a day at 800.359.7587. Or see the Contact Us section of our website for more information.

Call 866.51SALES (866.517.2537) to talk to an account executive in your area. Or complete our online request form or apply online.

You can obtain a security balance with a letter of credit from a bank, by pre-paying or with a cash deposit or we can apply for a line of security for you through our insurance company.  After a method of security has been established and you fall under certain guidelines, your line of credit could be increased upon review.

The authorized fleet contact may call us or may log on to our website (www.FleetOne.com).   If you do not have a password for login, you may contact us by phone to acquire one.

Local Accounts - Fleet One can send your invoice to one location and your report to a separate location. 

Over The Road Accounts - Fleet One can send your daily invoice to multiple email addresses or fax and email.

To change where you'd like your bill sent, please call our customer care at 1.800.359.7587.

Between 8AM and 5PM CST, Monday - Friday. Payment(s) received after this time, will be credited the next business day and time, in the order they are received.

Please call 800.359.7587 and press option 4 for Accounts Receivable and then option 1 for Over The Road or option 2 for Local.

Make sure your fax machine is working. If it's working and you still have not received your invoice, please call 800.359.7587 and our Customer Care can have it re-sent to you.

Run Date is the time the report was generated.

The dollar figure is the available balance on your account at the time the invoice was generated.

Posted is the amount posted reflecting the last payment received on your account. If more than one payment was sent in a single day, the most recent one will be reflected.

Call our customer care at 800.359.7587 who will reach an account representative and determine if we can allow your company an overdraft. There will be an overdraft charge of $25.00 per transaction. Additional information may be provided at the time of the call.

Sample - Over The Road Invoice
Sample - Local Report

Download it from here:

Local - ElectroniChek
Over The Road - ElectroniChek

Or call us at 800.359.7587 and select the Accounts Receivable option. We'll be glad to send you one.

Central Standard Time.

Fleet One Local - Invoices are sent either monthly or weekly. Monthly invoices are generated on the first day of each month for the previous month's activity. Weekly invoices are generated on Sunday for the previous Sunday through Saturday's activity. In both cases invoices are due in 14 days from the invoice date.

Fleet One Over The Road - Invoices are generated daily Monday through Friday. The Monday invoice includes the transactions from Friday, Saturday and Sunday. Standard terms on Over The Road accounts for fuel and cash are 7 days from the invoice date.

Bridgestone/Firestone National Preferred - Invoices are generated daily based on a file Fleet One receives from Bridgestone/Firestone. Fleet One does not control the time of these invoices due to the dealer sending the information to Bridgestone/Firestone prior to them sending it to Fleet One. Normally all transactions are billed within 7 days of the work being performed. Standard terms on these invoices are 30 days from the date of the Fleet One invoice.

You can limit fuel type, gallons, preferred products, repair and maintenance, additives, and odometer readings are optional. Drivers can be assigned to certain vehicles or a range of vehicles.

Your fleet staff that are listed on the account as a dispatcher or the authorized person. To modify existing authorized personnel, only those listed as contacts and in security may do so. To change authorized personnel, you can complete an Authorized Contact form on our Apply Now page.

Only an authorized person(s) on the account will be allowed to make changes. They must give two forms of security information to make changes. The security information is taken by the consultant at the time the account is set up. Upon or during set up of your account, you can choose a password for use on our website. Our website has state of the art encryption. Be assured that you can submit safely.

Local - Authorized Contacts Security Form
Over The Road - Authorized Contacts Security Form

For security reasons, your cards are shipped inactive. An authorized person on your account will have to call Fleet One at 800.359.7587 to activate them.

The authorized fleet manager simply calls Fleet One at 800.359.7587 and our customer care department will make the necessary changes to the account.

Fleet One has real-time controls. Changes made via the Internet, touch-tone, or through our customer care department, take effect immediately.

Online - Authorized supervisors on Fleet One Local and Over The Road accounts can use our Online Account Management feature to activate and deactivate cards. If you're not signed up and would like to be, please call 800.359.7587.

Customer Care - Authorized supervisors on Fleet One Local and Over The Road accounts can call our customer care department at 800.359.7587.

Our Online Account Management is an easy alternative to activating cards, obtaining reports, or just checking your accounts. You can locate the lowest fuel prices by state or interstate based on the most recent Fleet One fueling activity. You can even conveniently pay invoices online with credit approval. Some of your online options . . .

Update - Update driver information such as driver ID number, name, unit number or trip number.

Reports - Download daily and weekly activity reports and report and OTR accounts can view specific checks entered.

Merchant - OTR accounts can get reports on individual travel centers and their fuel prices by location or interstate.

Accounting - Review outstanding invoices or payments that have been posted to your account in the last 10 days.

Transportation Reports - Produce reports by date and reports by drivers, units or cards by state or date order.

Dispatch - OTR accounts can dispatch funds to a card or directly to a PlusChek.

Online Payment - Pay invoices online. It's easier than writing a check!

We are always updating and adding fuel and maintenance facilities. If you have a favorite facility, we will contact them on your behalf. Let us know - Call us at 866.51SALES, visit our Contact Us section or fill out our online form with your request.

Both Fleet One Local and Over The Road fuel cards are accepted nationwide.

Local Site Directory
Over The Road Site Directory

You can find the nearest Fleet One maintenance location using our Local Site Directory or Over The Road Site Directory. If there is one not listed that you'd like to see added, please contact us at 800.359.7587 and our Merchant Sales staff will be glad to help.

Yes. Just contact us and we'll make arrangements for card acceptance at your favorite locations.

Browser Update Instructions
Some customers have been having difficulty accessing the Merchant Menu drop down menu and the Logout option in the Fleet One website web applications after login. Also, a security alert may appear or a 'Page Cannot Be Displayed' message while attempting login. If the browser is MS Explorer 4.0 or 5.0, it is time to update it. This may also be the case with other older browsers as well.

Instructions:
Before starting, be sure all other programs are closed before following these instructions with the exception of your browser.

• Instructions with Browser Open or Closed:
  
  • Click on the computer Start button
  • Click on Settings
• Instructions with Browser Open: *from your browser menu.
  
  • Click on Tools

1. Click on Windows Update
2. Click on Scan for updates or Product Updates (it will then scan your computer for installed updates)
3. Look for Internet Explorer 6.0 or most recent version
4. Click on Add
5. Click on Review and install updates
6. Follow the remaining instructions
7. When finished it will either recommend that you reboot (shut down) your computer or it will automatically do it for you.

Also, you can go to http://update.microsoft.com or to the Internet Explorer homepage http://www.microsoft.com/ie.

If you have an old version of Acrobat Reader installed then it is best to upgrade to the newest version at www.adobe.com. Uninstall the old version first before installing the newest version.

If this still doesn't help, then make sure your file association is correct. This is a little more technical, but open Windows(File) Explorer and click on Tools/Folder Options and choose the File Types tab. In the Registered file types scroll down to PDF and note what program is set to open a PDF extension. Click on the "Change" button to set to Adobe Acrobat.

One password per account can be set up.

Please visit our troubleshoot section on our Login page or contact us.

There are many possibilities. Please call 800.359.7587 for more information.